Etech is definitely an equal chance employer. The team comprises of folks with a lot of numerous perform and lifetime experiences.
You will Enjoy a job in retention when you talk collaboratively with Sales to handle any buyer problems.
Obtain all required information and facts though focusing on client’s cause to Get in touch with and update tickets based upon the interaction or escalate exactly the same to concerned Division.
coaching plans: coming up with and implementing productive education packages For brand spanking new hires and existing team.
Functioning intently with vital stakeholders to understand venture scope and demands with regard to features and capabilities.
Clear and efficient conversation capabilities in English though being able to speak Evidently, confidently and politely.
a standard day contains producing and answering inbound and outbound phone calls, retaining account documentation, and creating a beneficial rapport with our client foundation.
working experience Functioning as Portion of a collaborative staff - we get the job done jointly to verify consumers have the ability to use our services without any difficulty and outstanding experience is furnished through every interaction.
Assemble all expected info while focusing on customer’s motive to Call and create situations based upon every single conversation and abide by-up with consumers or other departments until difficulty is completely solved and case is closed.
the chance to Consider on the feet in a fast-paced environment wherever messages about chat, connect with and e mail occur rapidly and furious;
Be open up and aware of constant coaching, take an Energetic role in performance arranging and target placing.
working experience Functioning as Component of a collaborative team - we do the job together to verify buyers have an Excellent client read more working experience whenever they area an order
Oversee the development and implementation of CTI options, ensuring integration with current devices and compliance with sector benchmarks.
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